BYNE’S INTERCOUNTY PASSENGER TRANSPORT · EST. 20 APRIL 2026
LIBERIA (LRD - ACTIVE MARKET)AUSTRALIA (HQ - CORPORATE)
BYNE’SINTERCOUNTY BUS STATION
TRANSPARENT CANCELLATION & REFUNDS

Refund &
cancellation policy.

Clear rules for cancelling a booking, requesting a refund, or handling operator schedule disruptions (Policy Version: refund-v1).

Policy Version refund-v1: Accepted by passengers at checkout and applied through the Manage Booking and Finance reconciliation workflows.

1. Eligibility Windows

  • 24+ Hours Before Departure: Eligible for a 90% refund of the base fare (10% processing and mobile-money settlement fee retained).
  • 6 to 24 Hours Before Departure: Eligible for a 50% refund or a one-time schedule transfer subject to seat availability.
  • Under 6 Hours / No-Show: Non-refundable, as the reserved seat is held exclusively for the passenger on the trip manifest.
  • Trip Cancelled by Byne’s: Eligible for a 100% full refund including service fees, or priority rebooking onto the next available departure.

2. How Refunds Are Processed

Passengers can submit a cancellation request online via Manage Booking. Upon submission, the booking transitions to REFUND_PENDING, assigned tickets are marked CANCELLED, and the seats are released back to live inventory. A Finance Officer reviews and reconciles the refund through the original payment channel.

INTERACTIVE REFUND ELIGIBILITY CALCULATOR

Estimate your eligible refund

90% Refund (Cancelled ≥ 24 hours before departure; 10% admin fee)
Estimated Refund: LRD 3,420 (90%)